Tag Archives: telephone operator

After a time, poor service wears you down—lowers your expectations to the point where you feel special when you actually succeed in completing a transaction, or most of the processes get by smoothly.  This is my lucky day, you murmur happily, just because it took only one hour to pay …

“On most days, it’s a fast-pace job. Which means there are calls in wait, and you have to try to wrap up your present call as fast as you can to facilitate the next customer or customers in wait. “This was all new to me and I admit, some days …