Tag Archives: TATT

Vaneisa: Customer service woes—and the beat goes on…

After last week’s complaint about the unreasonable wait at FCB, I received two phone calls from different managers, apologising and telling me about the plans in motion to address long waits and accounts falling asleep in absurdly short times. If the plans are to ­materialise as expected, it should go …

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Crime Watch takes another victim

Today, Lael, my 17-month-old daughter, saw her first dead body. I always thought it would happen after she had learned to ride her tricycle; certainly after she learned to spell. But Fate had other plans. You might think I live in a rough neighbourhood or maybe that, without considering my …

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