Health

Vaneisa: What does “taste authentic” mean?

Last year, sensing that the Christmas season might be the last one where all the family would be in one place, I got a bit carried away. Abandoning prudence, I declared an open house and set about cooking on an unprecedented scale. In advance, I made more than 200 pastelles …

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Vaneisa: Customer service woes—and the beat goes on…

After last week’s complaint about the unreasonable wait at FCB, I received two phone calls from different managers, apologising and telling me about the plans in motion to address long waits and accounts falling asleep in absurdly short times. If the plans are to ­materialise as expected, it should go …

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Vaneisa: Treating customers like second class citizens

Last Wednesday, I received a phone call from the CEO of the credit union I complained about in the previous column. Somehow, they’d recognised themselves and the CEO apologised, saying the treatment was unprofessional and went against the whole principle of the credit union movement’s basis. We discussed poor customer …

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Vaneisa: Our immortal BC

At the end of September, in Thank God It’s Friday, a column which has now been running for more than 35 years, BC Pires said: “Chances are Thin.” Without a wallow or a moan, but replete with dread details of his beastly struggle with cancer of the oesophagus, he revealed …

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