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Vaneisa: Customer service woes—and the beat goes on…

After last week’s complaint about the unreasonable wait at FCB, I received two phone calls from different managers, apologising and telling me about the plans in motion to address long waits and accounts falling asleep in absurdly short times. If the plans are to ­materialise as expected, it should go …

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SSFL 2023: “Unacceptable” St Mary’s College, Fatima fracas set for Disciplinary Committee

The Secondary Schools Football League (SSFL) Disciplinary Committee is expected to meet early this week to deliberate on a post-game fracas involving supporters of St Mary’s College and Fatima College on the final match day of the 2023 Premier Division season. Fatima College, the newly crowned schoolboy champions, emerged 1-0 …

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Daly Bread: Government gaps in call out on crime

My close friends are worried for the safety of commentators on violent crime. In my case, they firmly believe that I have done enough in analysing the untouched core of criminal activity. At that core, regardless of which political party is in government, is the troubling intersection of party politics, …

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Vaneisa: Treating customers like second class citizens

Last Wednesday, I received a phone call from the CEO of the credit union I complained about in the previous column. Somehow, they’d recognised themselves and the CEO apologised, saying the treatment was unprofessional and went against the whole principle of the credit union movement’s basis. We discussed poor customer …

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