After last week’s complaint about the unreasonable wait at FCB, I received two phone calls from different managers, apologising and telling me about the plans in motion to address long waits and accounts falling asleep in absurdly short times. If the plans are to materialise as expected, it should go …
Read More »Vaneisa: Treating customers like second class citizens
Last Wednesday, I received a phone call from the CEO of the credit union I complained about in the previous column. Somehow, they’d recognised themselves and the CEO apologised, saying the treatment was unprofessional and went against the whole principle of the credit union movement’s basis. We discussed poor customer …
Read More »ECU: Noray was NOT president when $4 mil drawings were done; board addressing inherited issues
“[…] The article implied that Richard Noray was the President of ECU at the time that the 4 million dollars was paid for the purchase of inaccurate drawings. “ECU wishes to state unequivocally that that purchase took place between 2014 and 2015 and that Richard Noray was neither a Director …
Read More »Question for TECU: Is credit union moving further away from its working class roots?
So Thursday was World Credit Union Day. Who exactly in this country celebrated it and what exactly was being celebrated is kinda hazy to me at this moment, what with the way the credit union movement is slowly shifting away from its moorings, the working classes. Slowly, imperceptibly, there is …
Read More »NJAC Rededication: How the People’s Revolution defied the gov’t and transformed the T&T economy
“[…] The role of the masses is also seen in their response to NJAC’s call for the transformation of the Trinidad and Tobago economy […] where for the first time Africans and Indians began to set up businesses right across the nation, which they also supported to guarantee their success. …
Read More »Noble: The ‘underbanked’ and the $100 bill; the real solution is accessible electronic banking for all
Much of the discussion about the introduction of the polymer $100 bill conflates the evil of ‘dark’ money with persons who have been shut out of the banking system. The persons who deal in ‘dark’ money have self-selected to operate outside the system; but there are those who are unable …
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